1. Prices and order confirmation
Before payment, the package, included credits, price, currency and applicable charges are displayed. An order is completed only after payment confirmation. Keep the order confirmation and payment reference.
2. Statutory withdrawal rights
Arsvoim does not limit mandatory consumer rights. Where the Law of Georgia gives a consumer a right to withdraw from a distance contract, the request may generally be made within 14 calendar days. Exceptions or proportional payment rules may apply when a digital service has begun at the consumer’s express request or has been fully performed with the legally required acknowledgement.
3. Unused packages
If required by law, an eligible consumer may request cancellation of an unused package within the statutory period. A package is unused when none of its publication credits or pins has been consumed, reserved for an active submission or otherwise used to obtain platform performance.
4. Partly or fully used packages
Consumed publications and pins are not refundable as platform units except for a technical error or mandatory legal requirement. For a partly used package, any refund will take account of the service already supplied and may be limited to the legally refundable unused portion. A pin used to prioritise a publication is consumed even if the user later unpins or closes it.
5. Moderation outcomes
When a publication is rejected under the product rules, the reserved publication credit is normally returned to the Arsvoim balance. This is a balance correction, not a cash refund. An approved publication consumes the applicable credit even if the user later closes it.
6. Duplicate, failed or unauthorised charges
Contact us promptly if you believe a charge was duplicated, payment failed but funds were taken, the wrong package was credited, or the payment was unauthorised. We will check Arsvoim and payment-provider records. Confirmed duplicate or failed charges will be reversed or refunded as appropriate. Unauthorised-card claims may also need to be raised with the bank.
7. How to request a refund or withdrawal
Email hi@arsvoim.com with the account email, order date, amount, payment reference, requested remedy and a clear statement that you wish to cancel or dispute the order. Do not email full card details. We may request reasonable identity or payment verification.
8. Refund timing and method
Approved refunds are sent without undue delay and, where the statutory withdrawal rules apply, no later than the legally required period, generally 14 calendar days after we are informed. Refunds are normally made to the original payment method. Bank and card-network processing time is outside Arsvoim’s control.
9. User-to-user transactions
Arsvoim is not responsible for refunding purchases, services, deposits, wages, rent, auction payments or other amounts transferred directly between users. The parties must resolve those issues under their agreement and applicable law, unless Arsvoim expressly acted as seller or payment recipient for that transaction.
10. Complaints and contact
If you disagree with the result, reply with supporting evidence and request reconsideration. You retain the right to use competent consumer-protection, banking, dispute-resolution or court mechanisms. Contact: hi@arsvoim.com.