1. Prices and order confirmation
Before payment, the package, included credits, price, currency and applicable charges are displayed. An order is completed only after payment confirmation. Keep the order confirmation and payment reference.
2. Statutory withdrawal rights
Arsvoim does not limit mandatory consumer rights. Where the Law of Georgia gives a consumer a right to withdraw from a distance contract, the request may generally be made within 14 calendar days. Exceptions or proportional payment rules may apply when a digital service has begun at the consumer’s express request or has been fully performed with the legally required acknowledgement.
3. Unused packages
Unused publication and promotion units may be eligible for a refund under section 2. Reserving a unit for moderation does not by itself mean that a paid service has been fully performed.
4. Partly or fully used packages
For a partly used package, we assess the services actually supplied and the remaining unused units or promotion period. Any refund and cancellation of associated services will be explained in the decision. Closing a publication does not itself create a cash refund. Technical errors and mandatory consumer rights are handled under this Policy; activation alone does not remove those rights.
5. Moderation outcomes
When a publication is rejected under the product rules, the reserved publication credit is normally returned to the Arsvoim balance. This is a balance correction, not a cash refund. An approved publication consumes the applicable credit even if the user later closes it.
6. Duplicate, failed or unauthorised charges
Contact us promptly if you believe a charge was duplicated, payment failed but funds were taken, the wrong package was credited, or the payment was unauthorised. We will check Arsvoim and payment-provider records. Confirmed duplicate or failed charges will be reversed or refunded as appropriate. Unauthorised-card claims may also need to be raised with the bank.
7. How to request a refund or withdrawal
Email hi@arsvoim.com with the account email, order date, amount, payment reference, requested remedy and a clear statement that you wish to cancel or dispute the order. Do not email full card details. We may request reasonable identity or payment verification.
8. Refund timing and method
Approved refunds are sent without undue delay and, where the statutory withdrawal rules apply, no later than the legally required period, generally 14 calendar days after we are informed. Refunds are normally made to the original payment method. Bank and card-network processing time is outside Arsvoim’s control.
9. User-to-user transactions
Arsvoim is not responsible for refunding purchases, services, deposits, wages, rent, auction payments or other amounts transferred directly between users. The parties must resolve those issues under their agreement and applicable law, unless Arsvoim expressly acted as seller or payment recipient for that transaction.
10. Complaints and contact
If you disagree with the result, reply with supporting evidence and request reconsideration. You retain the right to use competent consumer-protection, banking, dispute-resolution or court mechanisms. Contact: hi@arsvoim.com.